GENERAL TERMS AND CONDITIONS OF THE WEBSITE
Article 1 - DEFINITIONS
1.1 In these general terms and conditions, the terms identified by a capital letter have the meaning indicated below:
GTC: refers to these general terms and conditions (including their updates as of their publication on the Site).
Client: refers to any natural person over the age of eighteen who has full legal capacity and who places an Order on the Site.
Order: refers to the Customer's acceptance of a Product offer presented by LA MAISON NORDIQUE on the Site, which is contractually binding on the Customer, within the limits of the exercise of his right of withdrawal.
Account: refers to the personal account that a Customer can open on the Site to place and track his Orders.
Product Sheet: designates the information which describes, on the Site, the essential characteristics of the Product concerned, taking into account the communication medium used.
Delivery: refers to the fact, for LA MAISON NORDIQUE, of ensuring the transfer of physical possession of a Product to the Customer who has placed an Order.
Party (s): refers individually to LA MAISON NORDIQUE or the Client and collectively LA MAISON NORDIQUE and the Client.
Product: refers to any product offered for sale on the Site.
Site: refers to the website <https://boutique.lamaisonnordique.com>.
Article 2 - SITE EDITOR
2.1 The Site is published by LA MAISON NORDIQUE, a simplified joint-stock company with a capital of 1,500,000 Euros, registered in the Nanterre Trade and Companies Register under number 414 601 039, whose registered office is located at 20-22 rue Thomas Edison, 92230 Gennevilliers, France, telephone: 01 41 11 57 57, fax: 01 47 98 04 41, <email@example.com>.
Article 3 - APPLICABILITY OF THE GTC
3.1 The GTC define the rights and obligations of the Parties in connection with the marketing of the Products on the Site and prevail over any other document, except with the prior written consent of LA MAISON NORDIQUE. Any Order placed on the Site implies unreserved acceptance of the GTC.
3.2 The Site is intended only for individuals acting in their personal capacity as consumers. Anyone acting for the purposes of their commercial, industrial, craft, liberal or agricultural activity must contact the sales department of LA MAISON NORDIQUE.
3.3 The GTC are dated and may be updated by LA MAISON NORDIQUE at any time. The applicable T & Cs are those published on the Site at the time of placing the Order, Customers are invited to refer to them before placing each new Order.
3.4 Any possible modification of the laws or regulations in force or any final judicial decision totally or partially invalidating one or more clauses of the GTC cannot affect the validity and the necessary respect of the other clauses, which will retain their full binding force.
3.5 In the event of non-compliance with any of the provisions of the T & Cs or in the event of abuse of rights by a Customer, LA MAISON NORDIQUE reserves in particular to avail itself of articles 1219 and 1220 of the Civil Code. on the exception of non-performance as a preventive or a posteriori and to implement the necessary and proportionate means to fight against possible infringements of his rights.
Article 4 - PRODUCTS
4.1 LA MAISON NORDIQUE strives to present, as clearly as possible, on the Product Sheets the main characteristics of the Products. LA MAISON NORDIQUE will make its best efforts to ensure that the photographs of Products on the Site are as faithful as possible to the original packaging.
4.2 The prices displayed on the Site for a Product are, as long as this display remains, applicable to any Order of this Product. The prices are displayed in euros, all taxes included at the VAT rate applicable at the time of the Order. They do not include Delivery costs, which are calculated separately and depend mainly on weight, address and delivery method. These costs are indicated separately in the Order process.
In the event of an entry or calculation error showing a clearly derisory price, that is to say unrelated to the real value of the Product (s) ordered in relation to the price normally charged, the Order, even if it is made subject to automatic confirmation, will be subject to cancellation and the Customer will be refunded, unless he wishes to re-order at the price normally charged.
4.3 The Products are offered for sale for Delivery in mainland France and Monaco and, within the limit of the destinations served by Chronofresh.
4.4 LA MAISON NORDIQUE reserves the right to freely modify the selection of Products offered for sale on the Site.
4.5 It is emphasized, with regard to alcoholic beverages, that i) alcohol abuse is dangerous for health and, in any case, to be consumed in moderation, ii) sell or offer to minors under the age of eighteen years of alcoholic beverages is prohibited.
Article 5 - ORDER
5.1 - Order without creating an Account
5.1.1 The Customer can place an Order on the Site without first creating an Account. To do this, he must nevertheless complete on the Site the form concerning him allowing to process his Order, in particular for the purposes of the proper execution of the Delivery and payment. The sign (*) indicates the fields which must be completed. The Customer undertakes to provide in this context information specific to his person, complete, accurate and up to date. LA MAISON NORDIQUE reserves the right to ask Customers to confirm, by any appropriate means, their identity and the content of the information communicated.
5.2 - Order with creation of an Account
5.2.1 The Customer may, to place an Order, do so through the Account that he has previously created on the Site, which allows him to ensure in particular the follow-up of his Orders. This account creation is free and involves completing the registration form available on the Site. The sign (*) indicates the mandatory fields that must be completed for the registration to be processed and validated by LA MAISON NORDIQUE. The Customer agrees to provide information specific to his person, complete, accurate and up to date. LA MAISON NORDIQUE reserves the right to ask Customers to confirm, by any appropriate means, their identity and the content of the information communicated. As part of this registration, the Customer must also choose a "password", which he undertakes to keep confidential. The use of the Account implies that the Customer uses the functionalities of the Site, under his responsibility, it being specified that the Customer undertakes to immediately notify LA MAISON NORDIQUE of any abusive or fraudulent use of his Account.
To finalize his registration, the Customer must read and accept the GTC, via a checkbox.
5.2.2 The Customer may at any time close his Account, which will only be valid for the future and will not affect current Orders and the retention period of contractual data by LA MAISON NORDIQUE.
5.3 - Placing an Order
5.3.1 Orders are placed directly by the Customer on the Site, according to the process described below:
- Product Selection: the Customer selects the Product (s) of his choice by clicking on it and by choosing the desired quantity. The Customer can add as many Products to his basket as he wishes, within the limit of available stocks.
- Free verification of the Order: once the Products have been selected and placed in his basket, the Customer can click on the basket and check at any time that the content of his Order is suitable for him (type of Products, number of Products, price, etc.). He can freely add or delete other Products.
- Order Summary: if the Customer wishes to continue with his Order, he must choose a delivery method and a payment method. Before he definitively validates his Order, a summary of the Order is presented to him, including the overall price, VAT and delivery costs included.
- Order Confirmation: an Order confirmation email, summarizing all of its components are sent to the Customer at the end of the Order process.
The cost of using the remote communication technique to the Site for the conclusion of the Order contract corresponds to the basic rate for its Internet connection, according to the conditions agreed with its Internet and / or mobile operator (usually billed monthly).
Article 6 - TERMS OF PAYMENT
6.1 To proceed with the payment, the Customer must enter his bank details and relevant personal information before clicking on the payment validation button. A payment transaction being authorized if the payer has given his consent to its execution, it is expressly agreed that the entry of his identifiers by the Customer will constitute proof of his identity and his consent.
6.2 Payment is made in euros, in full and upfront, online, using credit cards explicitly accepted on the Site through the SYSTEMPAY module or the PAYPAL service. Payment is taken into account at the time of confirmation issued by the Customer's bank or by PAYPAL. It is expressly pointed out that payments by check are excluded by the GTC.
6.3 All transactions are secure and take place in strict confidentiality and encryption using SSL protocol. LA MAISON NORDIQUE reserves the right to check or have the electronic payment operator check the validity and authenticity of transactions made on the Site.
Article 7 - DELIVERY
7.1 - Delivery methods
7.1.1 LA MAISON NORDIQUE offers three delivery methods in mainland France and Monaco and, within the limit of the destinations served by Chronofresh, (for any international delivery, the Customer must consult Customer Service):
- provision in store (as indicated on the Site);
- delivery by courier (Paris only);
- delivery by Chronopost.
Deliveries take place every day except weekends and public holidays.
7.1.2 In the case of Delivery by update available in the store, the Customer will be informed by email or SMS of the confirmation of the arrival of his Order at the store. To take possession of his Order, the Customer must go to the store within the time limits indicated (which cannot in any case exceed eight days), on the working days and hours indicated, with his order confirmation received by email and 'an ID. If the Customer has appointed a third party to withdraw his Order, this third party must be able to present a copy of the Customer's identity card and his own identity document. The Customer undertakes to ensure on site, or is strong that the authorized third party will verify on site, at the time of withdrawal of the Order, the conformity of and the condition of the Products. The withdrawal of the Products after this verification confirms that the Order has been prepared and delivered in accordance with the Order confirmation.
If the Order includes perishable products and the Customer does not show up on the day and at the time indicated, the Order will be considered as duly delivered and payment will remain due in full with no refund possible given the perishable nature of the products.
Delivery charges to the store are offered by LA MAISON NORDIQUE. < br />
7.1.3 In the event of Delivery by courier (only in Paris), to receive his Products the day after the Order, the Customer must validate the payment for his Order no later than 10:00 a.m. the day before Monday to Thursday, under penalty of a Delivery two days later. The delivery slots available are from 8:00 a.m. to 2:00 p.m.
Courier delivery charges are set at 15 euros per trip. These delivery costs are offered by LA MAISON NORDIQUE for orders over 140 euros.
7.1.4 In the event of Delivery by Chronopost, the Products are covered by Chronopost (Chronopost or Chronofresh) . If the Order includes perishable products, they are sent by Chronopost's refrigerated parcel service (Chronofresh).
In accordance with legislation and health safety standards, the Chronofresh service does not keep Orders. that for 48 hours. Beyond this period, after two unsuccessful deliveries and without complaint from the Customer, the Products will be destroyed, with no refund possible.
To receive their Products the day after the Order, the Customer must validate the payment of his Order at the latest before 10:00 a.m. the day before from Monday to Thursday, under penalty of a Delivery two days later. The delivery slots available are from 8:00 a.m. to 1:00 p.m.
Delivery costs in mainland France are € 29 including tax. They are displayed at the time of final confirmation and are automatically added to the amount of the Order. Delivery costs are free from € 140 of order including VAT.
For any other destination other than mainland France or for any package over 15kg, it is necessary to contact us to establish an estimate specifically applicable to delivery costs by Chronopost.
7.2 - Delivery times
7.2.1 LA MAISON NORDIQUE ships the Products covered by the Customer's Order, after receipt full payment. Delivery is made within the time period indicated on the Order summary and on the Order confirmation, the current time limit unless explicitly agreed upon contractually from the day following the final validation of the Order (excluding Sundays and public holidays).
7.2.2 Unless otherwise stipulated specific to a given delivery method, the deadlines for a standard delivery are two to three working days, within the limit of available stocks or specific indications concerning the supply of the product concerned (salmon and caviar may require additional delays, mentioned in the product sheets). In the absence of indication as to the delivery date, LA MAISON NORDIQUE delivers the Products no later than thirty days after the conclusion of the contract.
7.3 - Delivery delays
7.3.1 If a Product is ultimately unavailable or cannot be delivered (for example due to destruction during transport), LA MAISON NORDIQUE undertakes to inform the Customer by email as soon as possible, so that the Parties can jointly examine the measures likely to satisfy the Customer.
7.3.2 Without prejudice to the foregoing and the applicability of provisions specific to force majeure, in in the event of failure to fulfill its obligation to deliver at the expiration of the prescribed period or, failing that, no later than thirty days after the conclusion of the contract, the Customer may terminate the Order contract, by registered letter with acknowledgment of receipt or in writing on another durable medium, if, after having ordered LA MAISON NORDIQUE to make the Delivery within a reasonable additional time, under the same terms and conditions, LA MAISON NORDIQUE has not performed within that time.
The Order contract is c This is considered as resolved upon receipt by LA MAISON NORDIQUE of the letter or writing informing it of this resolution, unless Delivery has been made in the meantime. The Customer may, however, terminate the Order contract immediately when LA MAISON NORDIQUE refuses to deliver the Products or does not fulfill its delivery obligation within the time limit provided, whereas the Delivery date constitutes for the Customer an essential condition of the Order contract. This essential condition results from the circumstances surrounding the conclusion of the Order contract or from an express request of the Customer before its conclusion.
In the event of resolution, LA MAISON NORDIQUE will reimburse the Customer for all sums paid no later than fourteen days following the date on which the Order contract was terminated.
7.4 Reception of the Delivery by the Customer
7.4.1 For Perishable Products, the Customer must make sure to take all the necessary measures not to delay the correct receipt of the Products and take, upon receipt, the necessary measures to store the Products properly.
7.4.2 In the event of a Delivery except in the event of withdrawal from the store, the Customer undertakes to be present at the Delivery address indicated on the day and for the entire duration of the time slot specified by the courier.
7.4.3 In the event of the Customer's absence during Delivery, the Customer's error in the wording of his address or the absence of any identification of the Customer at the address indicated, the courier, LA MAISON NORDIQUE Customer Service or, where applicable, Chronopost will contact the Customer in order to set a new Delivery date. New Delivery costs will be borne by the Customer. Following two unsuccessful presentations, the Order will be canceled and refunded less the costs of the second presentation. In general, the Customer undertakes to inform in good faith the courier, the Customer Service of LA MAISON NORDIQUE or, if applicable, his Chronopost contact person in the event of an impediment to reception, and this at least 24 hours before.
7.4.4 In the event of a Delivery except in the event of withdrawal from the store, the Customer undertakes to check the condition and completeness of the Products and to send to LA MAISON NORDIQUE Customer Service within 48 hours any information relating to any damage, so that LA MAISON NORDIQUE can immediately obtain clarifications from the carrier.
Article 8 - TRANSFER OF RISKS
8.1 Any risk of loss or damage to the Products is transferred to the Customer when the latter (or a third party designated by him, other than the carrier offered by LA MAISON NORDIQUE), takes physical possession of the Products.
8.2 In the event that the Customer entrusts the Delivery of the Products to a carrier other than that offered by LA MAISON NORDIQUE, the risk of loss or damage to the Products will be transferred to the Customer upon delivery of the Products to the carrier.
Article 9 - GUARANTEES
9.1 - Legal guarantee of conformity
9.1.1 LA MAISON NORDIQUE is required to assume, with regard to the Customer, any lack of conformity of the Product with regard to the content of the Order. The action resulting from the lack of conformity lapses two years after delivery of the Product, in application of article L.217-2 of the Consumer Code.
The lack of conformity which appear within twenty-four months of delivery of the Product are presumed to exist at the time of delivery, unless proven otherwise by LA MAISON NORDIQUE.
9.1.2 In the event of non-conformity of the delivered Product, the Customer is invited to contact LA MAISON NORDIQUE Customer Service at the email address "firstname.lastname@example.org" or at the number telephone "01 41 11 57 57" and to follow the instructions which will be communicated to him. The Customer may then return the Product to LA MAISON NORDIQUE under the conditions indicated in Article 11 and request:
- either to be delivered of a Product identical to the one ordered, within the limits of available stocks;
- either to be delivered of a Product of equivalent quality and price, within the limits of available stocks;
- or to be reimbursed, within fourteen (14) days following the Customer's request, for the price of the Product ordered;
- it being specified that this choice is made subject to the application of the concept of manifestly disproportionate cost provided for in Article L.217-9 of the Consumer Code.
Article L.217-4 of the Consumer Code
The seller delivers goods that comply with the contract and is liable for any lack of conformity existing at the time of delivery.
He is also liable for any lack of conformity resulting from the packaging, assembly instructions or installation when this has been charged to it by the contract or has been ty carried out under its responsibility.
Article L.217-5 of the Consumer Code
The goods comply with the contract:
1 ° If it is specific to the use usually expected of a similar good and, where applicable:
- if it corresponds to the description given by the seller and has the qualities that the latter has presented to the buyer in the form of a sample or of model;
- if it has the qualities that a buyer can legitimately expect given the public statements made by the seller, the producer or his representative, in particular in advertising or labeling;
2 ° Or if it has the characteristics defined by mutual agreement by the parties or is suitable for any special use sought by the buyer, brought to the attention of the seller and which the latter has accepted.
Article L.217-6 of the Consumer Code
The seller is not bound by the public statements of the producer or his representative if he is established that he did not know them and was not legitimately in a position to know them.
Article L.217-7 of the Consumer Code
The lack of conformity that appears in a period of twenty-four months from the delivery of the goods are presumed to exist at the time of delivery, unless proven otherwise.
For second-hand goods sold, this period is set at six months.
The seller can challenge this presumption if it is not compatible with the nature of the goods or the lack of conformity invoked.
Article L.217-8 of the Consumer Code
The buyer is entitled to demand that the goods conform to the contract. However, he cannot contest the conformity by invoking a defect which he knew or could not ignore when he contracted. The same applies when the defect has its origin in the materials that he himself supplied.
Article L.217-9 of the Consumer Code
In the event of a defect conformity, the buyer chooses between repair and replacement of the good.
However, the seller may not proceed according to the buyer's choice if this choice entails a manifestly disproportionate cost compared to the other modality , taking into account the value of the good or the importance of the defect. He is then required to proceed, unless this is impossible, according to the method not chosen by the buyer.
Article L.217-10 of the Consumer Code
If the repair and replacement of the goods are impossible, the buyer can return the good and have the price returned or keep the good and have part of the price returned.
The same option is open to him:
1 ° If the solution requested, proposed or agreed pursuant to article L.217-9 cannot be implemented within one month of the buyer's complaint;
2 ° Or if this solution cannot be without major inconvenience for the latter taking into account the nature of the good and the use he seeks.
The resolution of the sale cannot however be pronounced if the lack of conformity is minor.
Article L.217-11 of the Consumer Code
The provisions of articles L.217-9 and L.217-10 are applied at no cost to the buyer.
These same provisions do not preclude the award of damages.
Article L.217-12 of the Consumer Code
The action resulting from the lack of conformity lapses two years after delivery of the goods.
Article L.217-13 of the Consumer Code
The provisions of this section do not deprive the buyer of the right to exercise the action resulting from latent defects as it results from articles 1641 to 1649 of the civil code or any other action of a contractual or extra-contractual nature which is recognized to him by law.
9.2 - Legal warranty against hidden defects
9.2.1 LA MAISON NORDIQUE is required to assume, with regard to the Customer, the hidden defects affecting a Product, under the conditions provided for in articles 1641 to 1648 of the Civil Code. The action resulting from a hidden defect must be initiated within two years from the discovery of the defect, in application of article 1648 of the Civil Code.
9.2.2 In case hidden defect in the Product within the meaning of article 1641 of the Civil Code, the Customer is invited to contact LA MAISON NORDIQUE Customer Service at the e-mail address "email@example.com" or at the telephone number "01 41 11 57 57 ”and to follow the instructions which will be communicated to him. The Customer may then:
- either return the Product under the conditions indicated in article 11 to obtain reimbursement of its price, within fourteen (14) days following the Customer's request;
- or keep the Product and request a partial refund of the price.
Article 1641 of the Civil Code
The seller is bound by the guarantee for hidden defects in the item sold which make it unfit for use for which it is intended, or which reduce this use so much that the buyer would not have acquired it, or would have given a lower price, if he had known them.
Article 1642 of the Civil Code
The seller is not liable for apparent defects of which the buyer has been able to convince himself.
Article 1643 of the Civil Code
He is liable for hidden defects, even if he has not known them, unless, in this case, he has stipulated that he will not be bound by any guarantee.
Article 1644 of Civil Code
In the ca s of Articles 1641 and 1643, the buyer has the choice of returning the thing and having the price returned, or keeping the thing and having part of the price returned.
Article 1645 of the Civil Code
If the seller knew of the defects of the thing, he is bound, in addition to the restitution of the price he received, for all damages towards the buyer.
Article 1646 of the Civil Code
If the seller was unaware of the defects of the thing, he will only be required to return the price, and to reimburse the buyer for the costs incurred by the sale.
Article 1647 of the Civil Code
If the item which had defects perished as a result of its poor quality, the loss is for the seller, who will be liable to the buyer for the return of the price and to the other compensation explained in the two preceding articles.
But the loss which occurs by fortuitous event will be for the account of the buyer.
Article 1648 of the Civil Code
The action resulting from vice s prohibitive s must be brought by the purchaser within two years of discovery of the defect.
Article 10 - RIGHT OF WITHDRAWAL
10.1 Pursuant to article L.221-18 of the Consumer Code, consumers have the right to withdraw for 14 days from: i) Delivery of the Product, or ii) in the event of of an Order relating to several Products delivered separately or of an order for a Product composed of lots or multiple pieces, the delivery of which is spread over a defined period, from the Delivery of the last Product of the Order, or iii), for contracts for the provision of services, from the conclusion of the contract. This right can be exercised independently of the legal guarantees relating to the Products.
10.2 To exercise his right of withdrawal, it is sufficient for the Customer to inform LA MAISON NORDIQUE of his desire to withdraw before the expiration of the aforementioned period of 14 days, by means of the withdrawal form made available to him (the model of which is inserted in the Annex to the GTC) or by means of any other unambiguous declaration. This withdrawal request can be made either:
- by completing the withdrawal form (or any other unambiguous statement) and by sending it by email to the email address "firstname.lastname@example.org" or by mail at 20-22 rue Thomas Edison, 92230 Gennevilliers, France;
- by contacting Customer Service directly by phone at “01 41 11 57 57”, by email at “email@example.com” or by mail at 20-22 rue Thomas Edison, 92230 Gennevilliers, France, who will send him a copy of the withdrawal form to complete and return.
10.3 IMPORTANT: it is stressed to the attention of Customers that in application of article L.221-28 of Consumer Code, the right of withdrawal may more particularly not be exercised for contracts:
- provision of services fully executed before the end of the withdrawal period and whose execution has begun after prior express agreement of the consumer and express renunciation of his right of withdrawal;
- supply of goods or services whose price depends on fluctuations in the financial market beyond the control of the professional and likely to occur during the withdrawal period;
- supply of goods made to the consumer's specifications or clearly personalized;
- supply of goods likely to deteriorate or expire quickly;
- supply of goods that have been unsealed by the consumer after delivery and which cannot be returned for reasons of hygiene or health protection;
- supply of goods which, after having been delivered and by their nature, are inseparably mixed with other articles;
- supply of alcoholic beverages whose delivery is deferred beyond thirty days and whose value agreed at the conclusion of the contract depends on fluctuations in the market beyond the control of the professional.
10.4 The Customer will be reimbursed, within a period of fourteen (14) days maximum from the date on which he informed LA MAISON NORDIQUE of his decision to withdraw, for all the sums paid, including the delivery costs. and, in appl ication of Article 11, return of Products. Only the return costs will remain at its expense. If the Products must, due to their nature, be returned in refrigerated mode, the Customer is informed that the applicable charges will be such as to be identical or comparable to those charged by Chronopost for this specific type of Delivery. If the Products must not, in view of their nature, be returned in refrigerated mode, normal postal charges will apply.
10.5 In accordance with the provisions of article L.221-24 of the French Code of consumption, reimbursement may be postponed until the recovery of the Products by LA MAISON NORDIQUE or until the Customer has provided proof of reshipment for the return of the Products.
10.6 The refund will be made by the same means of payment as that used for the Order.
Article 11 - RETURNS
11.1 The Products must be returned properly protected, without modifications or additions. The Customer may be held liable in the event of depreciation of the Products resulting from handling other than those necessary to establish the nature and characteristics of the Products.
Article 12 - INTELLECTUAL PROPERTY
12.1 LA MAISON NORDIQUE owns the intellectual property rights to the Site and the elements that make it up or that allow its operation or, at the very least, has been granted rights allowing their use by it. Reproduction, representation or total or partial adaptation of the Site and / or each of its elements by any means whatsoever, in particular digital, is prohibited without the express consent of LA MAISON NORDIQUE, except in the event of legal exceptions. provided for by the Intellectual Property Code.
Article 13 - PROTECTION OF PERSONAL DATA
Article 14 - FORCE MAJEURE
14.1 LA MAISON NORDIQUE will not be liable in the event of total or partial non-fulfillment of its obligations under, in particular, the Delivery of an Order, in the event that this non-fulfillment results from a case force majeure, within the meaning of article 1218 of the Civil Code.
Article 15 - APPLICABLE LAW
15.1 The GTC are governed by French law, subject to the application, for Monegasque consumers, of international public policy provisions specifically protecting them.
Article 16 - SETTLEMENT OF DISPUTES
16.1 In the event of a dispute, the Customers agree to contact LA MAISON NORDIQUE directly, in order to find an amicable solution to their possible difficulty.
16.2 If the amicable approach of the Customer does not allow a solution to the dispute to be found, it is specified that any consumer has the right to have recourse free of charge to a consumer mediator for the amicable resolution of the dispute between him and a professional, in application of the Article L.612-1 of the Consumer Code, provided in particular that the request is not manifestly unfounded or abusive and that it is introduced to the mediator less than one year after the written complaint presented to LA MAISON NORDIQUE.
LA MAISON NORDIQUE is a member of SAS Médiation Solution's e-commerce Mediator Service. Customers can find all the relevant SAS Médiation Solution contact information on the website https://www.sasmediationsolution-conso.fr and can also contact SAS Médiation Solution at 222 chemin de la bergerie 01800 Saint Jean de Niost. The request must be accompanied by a complete file containing the Customer's contact details, the subject of the dispute, all the documents relating to it and in particular the exchanges which did not lead to a satisfactory solution being found. The mediation procedure is free for Customers.
16.3 Any legal dispute between LA MAISON NORDIQUE and a Customer regarding the validity, interpretation or execution of the GTC will be submitted to the competent court in application of the applicable civil procedure rules, it being specified that in application of article R.631-3 of the Consumer Code, the consumer can seize either one of the jurisdictions having territorial jurisdiction under the Code of civil procedure, that is to say the jurisdiction of the place where he lived at the time of the conclusion of the contract or of the occurrence of the harmful event.
Date of posting of the last version of the General Conditions of Sale: 12/02/2019
(Please complete and return this form if you wish to withdraw from the order contract.)
At the attention from the Customer Service of LA MAISON NORDIQUE, a simplified stock company with a capital of 1,500,000 Euros, registered in the Nanterre Trade and Companies Register under number 414 601 039, whose head office is located at 20-22 rue Thomas Edison, 92230 Gennevilliers, France (telephone: 01 41 11 57 57, fax: 01 47 98 04 41, firstname.lastname@example.org).
I hereby notify you of my withdrawal from the contract relating to on the sale of the Product (s) described below:
Ordered on: and received on:
Last name and first name of the consumer:
Consumer's signature Date:
(Only for paper form)
INFORMATION CONCERNING THE EXERCISE OF THE RIGHT OF WITHDRAWAL
You have the right to withdraw from this contract without giving any reason within fourteen days.
The withdrawal period expires fourteen days after the day:
- in the event of a sales contract , where you, or a third party other than the carrier and designated by you, takes physical possession of the goods;
- in the event of a single order but separate deliveries, where you, or a third party other than the carrier and designated by you, takes physical possession of the last good.
To exercise the right of withdrawal, you must notify us using our contact details mentioned above at the top of the form your decision to withdraw from this contract by means of a void declaration ambiguity (for example, letter sent by post, fax or email). You can use the model withdrawal form, but it is not compulsory. In order for the withdrawal period to be respected, it is sufficient that you send your communication relating to the exercise of the right of withdrawal before the expiration of the withdrawal period.
In the event of your withdrawal from this contract, we will refund all payments received from you, including delivery charges (except for additional charges arising from your choosing, if applicable, a delivery method other than the less expensive standard delivery method offered by us) without undue delay and, in any event, no later than fourteen days from the day on which we are informed of your decision to withdraw from this contract. We will process the refund using the same payment method you used for the initial transaction, unless you expressly agree to a different method; in any event, this reimbursement will not incur costs for you. We may withhold reimbursement until we have received the item or until you have provided proof of shipment of the item, whichever is the earlier.
If you have received products under the contract, you must return the products to us (Customer Service, LA MAISON NORDIQUE, 20-22 rue Thomas Edison, 92230 Gennevilliers), without undue delay and, in any event, no later than fourteen days after you have communicated your decision to withdraw from this contract to us. This period is deemed to have been met if you return the goods before the expiry of the fourteen day period.
You will have to bear the direct costs of returning the products. If the products must, due to their nature, be returned in refrigerated mode, you are informed that the applicable costs will be such as to be identical or comparable to those charged by Chronopost for this specific type of delivery. If the products should not, in view of their nature, be returned in refrigerated mode, normal postage charges will apply.
|Personal data : LA MAISON NORDIQUE (data controller) processes your personal data for customer relationship management, more specifically for the implementation and monitoring of withdrawal procedures. Under the conditions specified by law, you have the right to access, rectify, erase, limit processing, portability of data and the right not to be the subject of a decision based exclusively on automated processing. You also have the right to object to the processing of your personal data. You can exercise these rights on simple request to <email@example.com>. You have the right at any time to lodge a complaint with the supervisory authority (cnil.fr). To find out more, refer to our Personal data protection policy.|