In order to facilitate your experience on our online store, we have put together a certain amount of information here to answer your questions.
How can I contact La Maison Nordique customer service?
For any questions regarding Imperial Caviar of Sologne or the products sold by La Maison Nordique, your orders or your deliveries, contact La Maison Nordique customer service:
- By phone on +33 1 41 11 57 57
- By email to the address firstname.lastname@example.org
- From our contact form
I have a specific request in relation to an order. How can I discuss this directly with someone from La Maison Nordique?
For all specific requests about caviar, salmon or other seafood or about delivery or packaging conditions that are not offered on the online store, contact our customer service on +33 1 41 11 57 57 .
With our experience serving the greatest chefs, we will be happy to mobilize all our efforts to guide you and best meet your expectations.
HOW TO CHOOSE A CAVIAR?
How do I know which caviar to buy?
La Maison Nordique offers several varieties of Caviar from different origins and species. Caviar tastings will highlight three main characteristics.
- The grain size: small, medium or large.
- The consistency: firm, smooth or balanced.
- And finally, the taste: more or less iodized, with nut or hazelnut flavors.
How to serve caviar?
Caviar is best enjoyed chilled, often as an aperitif or as a starter. Simply serve it in its box on a bed of crushed ice.
For a tasting in the best conditions, we recommend that you serve it as is, accompanied by a few blinis and a chilled vodka. or brut champagne.
Cream is not necessary and lemon should be avoided because its acidity cancels out all the flavors of caviar.
How to use caviar in a recipe?
Caviar never cooks. Therefore, it is incorporated at the last moment in a recipe and often when dressing your plates. Caviar is a delicacy to accompany shellfish, tartars, white fish or eggs.
PRODUCTS FOR SALE ON THE ONLINE STORE
Are the products in the online store identical to those sold in the physical store of La Maison Nordique?
Yes, all the items offered on our online store are also available in our physical point of sale, the Boutique and Restaurant La Maison Nordique, at 221 rue du Faubourg Saint-Honoré, 75008 Paris.
What are the delivery times for my order?
In general, delivery times are 24 to 48 hours. We therefore invite you to anticipate your orders so as to benefit from the best supplies from La Maison.
Some fresh products are prepared exclusively to order. An additional delivery time of your order is to be expected, in particular for:
- Smoked fish
We make it a point of honor to offer quality service, the products mentioned above may lead to an additional 3 to 4 days on delivery. You will be informed by email if necessary.
How do I know the expiry date of my items?
The use-by date is indicated on all the packaging of our products. Upon receipt of the product, please refer to the indication on the packaging.
How do I know if my order has been taken into account?
Before payment, the summary of your order is displayed on the screen. You will find all the products chosen, the total amount of your order and the delivery information.
At the same time, you will also receive a confirmation email to the address indicated during your registration. It will contain the summary of your purchases, delivery information, as well as general sales conditions.
How to modify or cancel my order?
Once payment has been made, it is not possible to modify the order. You can, however, complete it, either by placing a new order or by contacting customer service on +33 1 41 11 57 57.
To cancel your order, contact customer service by phone or email, as soon as possible.
What are the accepted payment methods?
To pay for your order on the online store, you have the choice between two payment methods:
- Payment by credit card (credit card, Visa, Mastercard) via the Systempay payment module.
- Or payment via the Paypal payment platform.
Is my online payment secure?
For payments by credit card, we work with the Systempay platform, a partner of Banque Populaire, to ensure a completely secure transaction.
The Paypal payment platform also guarantees the confidentiality of your bank details and of your personal information.
Is it possible to choose a delivery address other than my billing address?
When confirming your order, you must enter your address. It is possible to update the delivery and billing addresses before proceeding to payment. The two addresses can, of course, be different and renamed at your convenience.
How is the delivery of the products?
We prepare your products upon receipt of your order.
Several delivery methods are available in Metropolitan France and in Monaco:
- "Click & Collect" store pickup
- Courier delivery La Maison Nordique
- Delivery by Chronofresh
For deliveries by courier and Chronofresh, a tracking number will be sent to you by email and will allow you to track your order as soon as it leaves the La Maison warehouses.
Delivery times are between 24 and 48 hours (working days) from the registration of payment for the goods. To guarantee optimal freshness, La Maison Nordique packages your fresh products in isothermal packaging provided for this purpose and makes its deliveries via refrigerated trucks in order to guarantee compliance with the cold chain.
For more For more information, we invite you to consult the Delivery page.
What happens if I am absent during the delivery of my products?
If you are absent during the delivery, a transit advice note will be left to you by the carrier.
You will be asked to contact him to arrange a new delivery. You will be billed for this service again.
For reasons of hygiene and food safety, the Chronofresh service only stores your products for a maximum of 48 hours. Thus, if you are absent, you can choose a second delivery for the next day. Without complaint from you, the package will then be destroyed. No refund will be possible.
How to exchange or return an item?
In accordance with the provisions of article 121-20 of the French Code of consumption, for dry products, with a long shelf life, you have, from the delivery, a period of 14 days to return the package in its original packaging, unopened, with the seals intact, for the purposes of exchange or refund.
In accordance with the provisions of article 121-21-8 of the Consumer Code, are excluded from the right of withdrawal, goods likely to deteriorate or expire quickly and those which have been unsealed by the consumer after delivery and which cannot be returned for reasons of hygiene or health protection.
Fresh products (requiring storage at controlled temperature and respect for the cold chain) are therefore neither returned nor exchanged. This provision concerns in particular all caviars, fish eggs, salmon, smoked fish and culinary preparations that you can order on the online store.
Do I have to create a customer account to order?
On the online store, you can place your order without creating an account.
However, we recommend that you register in order to facilitate your future orders and benefit from the advantages offered by the House: order tracking and consultation, favorite products, discount coupons…
How to create my account?
When you order, after validating your basket you will have the choice between:
- Proceed to payment without creating a La Maison Nordique customer account
- Create a personal account before proceeding to payment
To create your customer account, at the time of identification, complete the requested information.
What to do if I forgot my password?
If you have forgotten your password, click on the "forgot password" link during identification. An email will be sent to you to reset your confidential code.
Can I modify my personal information?
To modify your personal information account, sign in, then click the tab you want to edit the information you want. Remember to save your changes before leaving the page.
How can I delete my customer account?
To delete your account, you just need to connect to your customer area then select the "Delete my account" tab.
Can I unsubscribe from the La Maison Nordique newsletter?
You can unsubscribe from the newsletter at any time by clicking on the word "unsubscribe" at the end of the email received.